Repairs

You can call us during the daytime to report a repair (Mon-Fri 8am-8pm; weekends 8am-5pm).

When you call, have your property reference number, house number or postcode ready.

  • 0845 850 9573 (charged at local rate when calling from a landline)
  • 01772 667007 (if calling from a mobile this is charged at a national rate and cheaper than mobile rates).

Every customer can report repairs online 24/7 but emergency repairs like burst pipes or gas leaks should be reported by telephone immediately.

Deaf and hard of hearing customers who do not have access to a minicom can report an emergency repair by texting us on 07790 886 967.

Minicom users can call 0800 432 0008 or 01772 667008.

You can also report a repair or make a payment through your online account.

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