Just moved in?

The below information gives you an idea about what you can expect when you move in.

First meeting

Your housing officer will go through your tenancy agreement with you. It's a Scottish Secure Tenancy (SST) which is a legal contract between you and Castle Rock Edinvar. It sets out the conditions of your tenancy, your rights and responsibilities as a tenant and our rights and responsibilities as a landlord.

We'll go through the conditions and other details including:

Follow-up meeting

A 'settling in visit' by your housing officer takes place around 6 weeks after you move in.

They will:

  • Ensure you've got their contact details
  • Check you're clear on how to report repairs, work your heating and know about rubbish collections
  • Discuss if you're having any problems with rent, housing benefit or neighbours
  • Offer advice and/or refer you for a financial health check
  • Tell you how you can get involved in your neighbourhood
  • Ask you to complete a new tenant satisfaction survey.

Checking your home

We visit each property once every 3 years. We do this to:

  • Update your information
  • Verify who lives in the property
  • Check the condition of the property and garden area
  • Discuss any other relevant issues.

It's also an opportunity for you to:

  • Get to know your housing officer
  • Discuss matters of interest or concern you may have
  • Share your views and ideas about your neighbourhood.
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