Paying your rent

It is your responsibility to pay your rent, even if you are claiming housing benefit, or the housing element of Universal Credit. Your tenancy agreement and the annual rent review letter we send you sets out what rent you are charged.

Rent is our main source of income. We use this money to carry out repairs and improvements to the homes we manage, and to provide a good quality service.

Direct Debit

The easiest way to pay is by Direct Debit. Once you're set up, payments will come out of your bank account automatically. 

Just call our Income Collection team on 0131 657 0600 and we'll set it up for you. 

Payments can be weekly, fortnightly or monthly on any weekday or any date. From April 2018 payments can be made 4-weekly on a Tuesday or Friday.

There are no charges to set up a Direct Debit and you are guaranteed a refund from your bank or building society in the unlikely event that an incorrect payment is taken. Please note that a Direct Debit must be set up or amended at least one week before the payment is due.

Make a payment online

You can now pay your rent, services charges and other payments by setting up an online account. All you need is your email address and payment reference number.

This information can be found on your rent statement. Look at this sample bill (pdf) to help you find the relevant information.

Automated payment - anytime

Want to make a payment quickly - without having to talk to anyone?

  • Get your debit or credit card ready
  • Call 0845  850 9573 (charged at local rate when calling from a landline) or 01772 667007 (if calling from a mobile this is charged at a national rate and cheaper than mobile rates).
  • Select the 'automated payment' option.

This service is available 24/7, 365 days a year.

Other ways to pay              

You can set up regular payments from your bank account to our account via your online banking or by contacting your bank. Please ensure that you quote your payment reference which is on your rent statement.   

Sort code: 20-69-93

Account number: 6305 0084                       

When you've made a payment

Make a note of your receipt number. If you've paid online you can email the receipt to yourself on the receipt page.

Help and support

If you have any problems, questions or queries about your rent, call our Income Collection team on 0131 657 0600. They can refer you to our Financial Inclusion team for advice and support if you are having money problems, or contact them yourself.

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