Responsibility and timescales

When you report a repair it will either be completed as an emergency or at an arranged appointment.

What does this mean for me?

If you report a repair, unless it is an emergency, you will be given an appointment for us to carry out the work. The appointment will be arranged to mutually suit your availability and that of our contractor.

Monday to Friday

Morning: 8am to 12pm; afternoon 12pm to 5pm; evening 5pm to 8pm

Saturday 

Morning: 8am to 12pm; afternoon 12pm to 3.30pm

What is an emergency?

Examples include:

  • Complete loss of power
  • Insecure property
  • Structurally unsafe building
  • Isolate/make safe electrics or damaged ceiling after severe water penetration
  • Attendance to smoke detector or carbon monoxide activation
Bathroom / Kitchen / Plumbing (view information)
Electrical (view information)
Gas (view information)
General internal (view information)
External (view information)
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