We will respond to all social media contact, emails, web forms, letters and telephone messages within 5 working days (Monday to Friday) of receipt of them.

You can also report a repair or make a payment through your online account.

Email

customer@castlerockedinvar.co.uk

Twitter

@castlerockedin

Telephone - repairs

When you call, have your property reference number, house number or postcode ready.

• 0845 850 9573 (charged at local rate when calling from a landline)
• 01772 667007 (if calling from a mobile this is charged at a national rate and cheaper than mobile rates).

Every customer can report repairs online 24/7 but emergency repairs like burst pipes or gas leaks should be reported by telephone immediately.

Deaf and hard of hearing customers who do not have access to a minicom can report an emergency repair by texting us on 07790 886 967.

Minicom users can call 0800 432 0008 or 01772 667008.

Head office - all other enquiries

Call us on 0131 657 0600

Head office
1 Hay Avenue
Edinburgh
EH16 4RW

Opening hours:

Monday to Thursday 9.00am - 5.00pm
Friday 9.00am - 4.00pm

English not your first language

We can use the Big Word language service to communicate with you if English is not your first language in the office and on the phone.

Complaints

We're interested in what you think and we want you to be happy with our service. We value complaints and use information from them to learn lessons and improve our services.