We will respond to all social media contact, emails, web
forms, letters and telephone messages within 5 working days (Monday
to Friday) of receipt of them.
You can also report a repair or make a payment through your
online account.
Email
customer@castlerockedinvar.co.uk
Twitter
@castlerockedin
Telephone - repairs
When you call, have your property
reference number, house number or postcode ready.
0131 657 0600
Every customer can report repairs online 24/7 but emergency
repairs like burst pipes or gas leaks should be reported by
telephone immediately.
Deaf and hard of hearing
customers who do not have access to a minicom can report an
emergency repair by texting us on 07790 886
967.
Minicom users can call 0800 432 0008 or
01772 667008.
Head office - all other enquiries
Call us on 0131 657
0600
Head office
1 Hay Avenue
Edinburgh
EH16 4RW
Opening hours:
Monday to Thursday 9.00am - 5.00pm
Friday 9.00am - 4.00pm
English not your first language
We can use the Big Word language
service to communicate with you if English is not your first
language in the office and on the phone.
Complaints
We're interested in what you think and we want you to be
happy with our service. We value complaints and use
information from them to learn lessons and improve our
services.