You can call us during the week to report a repair (Mon-Fri 8am-6.30pm).

When you call, have your property reference number, house number or postcode ready.

  • 0131 657 0600 (charged at local rate when calling from a landline) 
  • Select option 1 for repairs. 

Every customer can report repairs online 24/7 but emergency repairs like burst pipes or gas leaks should be reported by telephone immediately.

Deaf and hard of hearing customers who do not have access to a minicom can report an emergency repair by texting us on 07790 886 967.

Minicom users can call 0800 432 0008 or 01772 667008.

You can also report a repair or make a payment through your  online account.


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