Scrutiny Panel

Scrutiny Panel June 2018

 The explorers of Castle Rock Edinvar!

We are a group of Castle Rock Edinvar tenants who meet up regularly to review the services we pay rent for. 

Castle Rock Edinvar encourage this as part of their duty to involve tenants in the self-assessment or scrutiny of services and performance against The Scottish Social Housing Charter (The Charter).

We have successfully completed many 'inspections' on services. By successful, we mean that we have made recommendations and Castle Rock Edinvar has taken them on board.

We have received training and support from the Tenants Information Services as well as attending their annual conference and other events. A few of us have also attended training at the Social Enterprise Academy.

We are always on the look-out for new members and we want to involve a diverse group of tenants to get wide ranging views.

Once we've decided on an area of service to scrutinise we then set out a plan. It's not all paperwork - we also do field work (which is a lot of fun and really interesting) and this has included: 

  • Visiting the Customer Service Centre in Preston
  • Interviewing external repairs contractors
  • Inspecting empty properties
  • Telephone interviewing tenants.

We also look at performance, interview staff, check Castle Rock Edinvar policies, procedures and computer systems. 

You can get in touch with us by emailing scrutiny@castlerockedinvar.co.uk.

You can also join our closed Facebook group where we provide updates and ask for feedback from tenants. 

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