We aim to set rents that people can afford. We use our rent and service charge policy to fairly work out rents for each home. It's based on a points system.

Where does my rent go?

Your rent is our main source of income. It covers:

• Day to day repairs, maintenance and management services
• Improvements or replacements for things we cannot repair
• Loans we have taken out to build new homes
• Costs of running offices and paying our staff
• Rent lost through arrears and empty properties

Any surpluses we make are re-invested in the business which includes building homes and improving homes and services.

Rent increases

We must consult you if we are proposing to increase your rent. We'll write to you at least 28 days before any proposed increase is due. We change our rents and service charges once a year, in April.

Service charges

Depending on where you live, you may have to pay a charge for other services as well as your housing. These may be for:

• Landscape maintenance service
• Stair cleaning/lighting
• Communal electricity
• Caretaker service