Repairs to your home

Norton Pk _Dougie _Annette _015

We aim to provide a repairs service that is in tune with customers' expectations and needs and one that delivers good value for money.

If you rent a home

Use your online account to report a repair. You can also use your online account to book your repair appointment. Give as much detail as you can so we can send the right trade person with the best chance of getting your repair right at your first appointment. Check that your contact details are correct so that we can keep in touch.

Once you've logged a repair online

You will be shown the next available appointment within your area for the trade you need. Please provide your mobile phone number so we can text you about the repair. On the day of the repair you will receive a text or telephone call confirming that we are on our way.

You can also call us

Call us during the week (Mon-Fri 8am-6.30pm) on 0131 657 0600 (charged at local rate when calling from a landline). Select option 1 for all new repairs and communal repairs and choose 2 to discuss an existing repair. 

You can report emergencies 24/7.

Repairs Appointments

When you report a repair it is either logged as an emergency repair or you will be given an arranged appointment. Appointments are available:

Monday - Friday

Morning: 8am to 12pm; afternoon 12pm to 5pm; evening 5pm to 6.30pm

Saturday

Morning: 8.30am to 12.30pm

Emergency repairs

Remember to phone us about emergencies - like burst pipes or gas leaks. Lines are open 24 hours every day of the year. We aim to carry out all emergency repairs within 4 hours.

Please note that  complete loss of heating is not an emergency. We follow the Right to Repair legislation and we must attend complete loss of heating by the end of the next working day (6.30pm Monday to Saturday)

Emergencies are anything that impacts on the immediate structure of the property or is a life threatening situation to you or a member of the public. 

For gas escapes, please contact:

National Grid: UK 0800 111 999

For complete power failure, please contact:

Scottish Power: 0845 2727 111

Call us during the week (Mon-Fri 8am-6.30pm) on 0131 657 0600 (charged at local rate when calling from a landline). Select option 1 for all new repairs and communal repairs and choose 2 to discuss an existing repair. You can report emergencies 24/7.

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